Refund Policy

This policy explains when you can get a refund from [BUSINESS NAME].

Last updated: [DATE]. This document is a working draft provided to help you launch. Review it with a qualified professional and replace every [BRACKETED] placeholder before relying on it with real customers.

Before work begins

If you cancel an order before we have started work on it, you are entitled to a full refund within [REFUND WINDOW].

While an order is in progress

If work has started, we may offer a partial refund reflecting the portion not yet completed, at our reasonable discretion. We will always try to complete the service you paid for first.

If we cannot deliver

If we are unable to complete a service you ordered, you are entitled to a full refund for the undelivered part.

Digital services and consumer rights

Our services are performed for you personally and may begin promptly after purchase. Where the law gives you a cancellation ("cooling-off") right for digital or personalised services, that right may end once performance has begun with your agreement. [CONFIRM THE EXACT CONSUMER-LAW WORDING FOR YOUR REGION WITH A PROFESSIONAL.]

How to request a refund

Open a support request from your order page, or email [SUPPORT EMAIL] with your order number. We aim to respond within [RESPONSE TIME]. Approved refunds are returned to your original payment method.

Chargebacks

Please contact us first — most issues are resolved quickly. Fraudulent chargebacks may result in account suspension.